Frequently Asked Questions
Been doing this for years, and folks always ask the same things. Here's what you need to know about how we work, what we charge, and where we can take your shipment. No corporate fluff — just straight answers.
We handle most things. Documents, packages, pallets, machinery parts — you name it. But we don't touch hazardous materials, perishables without special cooling, or anything illegal. Animals need their own rules too. If you're unsure about your item, call us at +420 985 496 155 or email [email protected] and we'll tell you straight if we can move it.
Pricing depends on weight, distance, and how fast you need it there. We don't do one-size-fits-all pricing — that's not real. Get a quote by telling us what you're shipping and where it's going. We'll give you an honest number. No hidden fees tacked on at the end. That's not how we operate.
Local runs in Olomouc and nearby? Usually next day or same day if you catch us early. Longer distances across the country take 2-4 business days depending on destination. Rush delivery's available if you're in a bind, but it costs more. We'll give you a realistic timeframe when you book — not some pie-in-the-sky promise.
We insure shipments up to a standard limit, and claims are handled quickly. But here's the thing: we take care with your stuff because we're professionals. Proper packing from your end helps too. If something does go wrong, we investigate and make it right. Full details are in our terms, and we're transparent about coverage limits.
Yes. You'll get a tracking reference when we pick up. Most shipments have real-time updates so you know roughly where your package is. For time-sensitive stuff, we can give you driver contact info. It's not fancy GPS mapping, but it works. You're never left wondering.
We cover Olomouc and surrounding regions regularly. Further out? We can do it, but pricing and timing change. Czech Republic-wide routes we run on fixed schedules. International shipments are possible too, but that takes planning. Tell us your destination and we'll figure out if it makes sense and what it costs.
Bank transfer is standard — we send an invoice after pickup or you prepay. Cash works too if you're local and stopping by. We don't do credit cards directly, but we're flexible. Most customers are billed monthly if they're regulars. Payment terms are clear upfront. No surprises.
Call us immediately at +420 985 496 155. If our driver's nearby and available, we can grab it today. Rush pickups cost more because it disrupts the route, but we do it. Or email [email protected] with details and we'll call you back fast. Mornings are your best bet for same-day service.